Privacy Policy



Protecting your private information is our priority. This Statement of Privacy applies to acefundedtrader.com , and Ace Funded and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Ace include acefundedtrader.com and Ace. The Ace website is a simulated forex trading site designed to reward retail traders for their talents. By using the Ace website, you consent to the data practices described in this statement. 

 

Collection of your Personal Information

 

In order to better provide you with products and services offered, Ace may collect personally identifiable information, such as your: 

 

– First and Last Name 

– Mailing Address 

– E-mail Address 

– Phone Number 

– ID Or Passport Photo For KYC 

 

If you purchase Ace’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

 

Ace collects and uses your personal information to operate and deliver the services you have requested. Ace may also use your personally identifiable information to inform you of other products or services available from Ace and its affiliates.

 

Sharing Information with Third Parties

Ace may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ace, and they are required to maintain the confidentiality of your information. Ace may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ace or the site; (b) protect and defend the rights or property of Ace; and/or (c) act under exigent circumstances to protect the personal safety of users of Ace, or the public.

Tracking User Behavior

Ace may keep track of the websites and pages our users visit within Ace, in order to determine what Ace services are the most popular. This data is used to deliver customized content and advertising within Ace to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Ace. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ace website.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: • Delete your personal information from our records; and • Direct any service providers to delete your personal information from their records. • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; • Debug to identify and repair errors that impair existing intended functionality; • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; • Comply with the California Electronic Communications Privacy Act; • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; • Comply with an existing legal obligation; or • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

 

Collecting information of minors

Ace does not knowingly collect personally identifiable information from anyone under the age of 18. You must be 18 years of age or older to sign up at Ace.

 

E-mail Communications

From time to time, Ace may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Ace, you may opt out of such communications by responding to any of our emails with “Unsubscribe”.

 

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

 

Changes to this Statement

Ace reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

 

Ace welcomes your questions or comments regarding this Statement of Privacy. If you believe that Ace has not adhered to this Statement, please contact Ace at: hello@acefundedtrader.com

 

REFUND AND CANCELLATION POLICY



  1. RIGHT TO WITHDRAW FROM A CONTRACT

 

GTC 12.1. If you are a consumer, you have the right to withdraw from a contract without giving a reason within 14 days of its execution (see GTC clause 2.10 for details on the time of execution of the agreement). PLEASE NOTE THAT IF YOU START PERFORMING DEMO TRADES BEFORE THE EXPIRY OF THE SPECIFIED TIME LIMIT, YOU LOSE YOUR RIGHT TO WITHDRAW FROM THE CONTRACT.

 

GTC 12.2.Your withdrawal from the contract must be sent to our email address hello@acefundedtrader.com within the specified time limit. We will confirm the receipt of the withdrawal to you in text form without undue delay. If you withdraw from the contract, we will refund you without undue delay (no later than 14 days after your withdrawal from the contract) all fees we have received from you, in the same way in which you paid them. 



GTC 12.3. The Provider is entitled to immediately withdraw from the Contract in the case of any breach by the Customer specified in GTC Clause 10. 



GTC 13. DEFECTIVE PERFORMANCES



GTC 13.1. If the Services do not correspond to what was agreed or have not been provided to you, you can exercise your rights from defective performance. The Provider does not provide any guarantee for the quality of the services. You must notify us of the defect without undue delay to our email address or to our address listed in GTC clause 11.2. When exercising the rights from defective performance, you may request that we remedy the defect or provide you with a reasonable discount. If the defect cannot be remedied, you can withdraw from the contract or claim a reasonable discount. 

 

GTC 13.2. We will try to resolve any complaint you may lodge as soon as possible (no later than within 30 calendar days), and we will confirm its receipt and settlement to you in writing. If we do not settle the complaint in time, you have the right to withdraw from the contract. You can file a complaint by sending an email to our e-mail address hello@acefundedtrader.com. 

 

GTC 2.6. The fee is paid for allowing you to access the Ace Trading Challenge, or the Services provided under the Ace Trading Challenge. The Customer is not entitled to a refund of the fee, for example, if the Customer cancels the Customer’s Client Section or requests the cancellation by email, if the Customer terminates the use of the Services prematurely (for example, fails to complete the Ace Trading Challenge or the Verification), fails to meet the conditions of the Ace Trading Challenge or the Verification, or violates these GTC. 

 

GTC 2.7. If the Customer lodges an unjustifiable complaint regarding the paid fee or disputes the paid fee with the Customer’s bank or payment service provider (e.g. through chargeback services, dispute services, or other similar services), on the basis of which an annulment, cancellation or refund of the fee or any part thereof is requested, the Provider is entitled, at its own discretion, to stop providing to the Customer any services and refuse any future provision of any services. 

 

GTC 2.8. Your choice of the option of the Ace Trading Challenge that you select when making an order shall also apply to the subsequent Verification. You will start the subsequent Verification and, possibly, other products related thereto, with the parameters and the same currency that correspond to the option of the Ace Trading Challenge selected by you. Once you make a selection, it is not possible to change it. If you are ordering a new Ace Trading Challenge, the restrictions specified in GTC clause 2.8 shall not apply. 

 

GTC 2.9. The Provider reserves the right to unilaterally change the fees and parameters of the Services at any time, including the parameters for their successful completion. The change does not affect the Services purchased before the change is notified. 

 

GTC 4.5. The Customer may at any time request the cancellation of the Client Section by sending an e-mail to hello@acefundedtrader.com.

Sending a request for the cancellation of the Client Section is considered as a request for termination of the contract by the Customer, with the Customer being no longer entitled to use the Services, including the Client Section and Trading Platform. The Provider will immediately confirm the receipt of the request to the Customer by email, whereby the contractual relationship between the Customer and the Provider will be terminated. In such a case, the Customer is not entitled to any refund of the fees already paid or costs otherwise incurred. 

 

GTC 6.1. After paying the fee for the selected option of the Ace Trading Challenge, the Customer will receive the relevant login data for the Trading Platform at the e-mail address provided by the Customer or in the Client Section. The Customer activates the Ace Trading Challenge by opening the first demotrade in the Trading Platform. 

 

GTC 15. OUT-OF-COURT CONSUMER DISPUTE SETTLEMENT 

 

GTC 15.1. It is our objective that our customers are satisfied with the Ace services; therefore, if you have any complaints or suggestions, we will be happy to resolve them directly with you and you can contact us at our e-mail address or at our address listed in GTC clause 11.2